Service Delivery Policy

At Canvas Connect, we are committed to delivering high-quality digital recruitment, HR, and business services in a timely and professional manner. This Service Delivery Policy outlines how our services are delivered after a successful purchase or booking.

By purchasing any service through www.canvas-connect.com, you agree to the terms outlined in this policy.

1. Nature of Our Services​

Canvas Connect provides digital services only. We do not sell or ship physical products.

Our services include, but are not limited to:

  • Job Posting Packages
  • Featured Job Listings
  • Employer Subscription Plans
  • Recruitment & Talent Acquisition Services
  • HR Consulting
  • Resume/CV Writing
  • LinkedIn Profile Optimization
  • AI Candidate Assessments
  • Digital Marketing Services
  • Career Development & Training Services

2. Service Delivery Methods

Services are delivered electronically through one or more of the following methods:

  • Activation within your Canvas Connect account
  • Email notifications and confirmations
  • Online access through your employer or candidate dashboard
  • Scheduled virtual meetings or consultations
  • Digital reports and documents
  • Downloadable files
  • Direct communication from our support team

No physical shipment is required for any of our services.

3. Payment Confirmation

Most services begin only after:

  • Successful payment confirmation
  • Completion of any required information or documentation
  • Verification of your account (where applicable)

For manually reviewed payments, service activation may be delayed until payment verification is complete.

4. Customer Responsibilities

To ensure timely delivery, customers are responsible for:

  • Providing accurate personal or company information
  • Uploading required documents, such as resumes or company logos
  • Providing complete job descriptions for recruitment services
  • Responding promptly to requests for additional information
  • Maintaining accurate contact details

Delays in providing required information may result in delayed service delivery.

5. Employer Services

Employers purchasing job posting packages or subscription plans will receive access to the purchased features through their employer dashboard once payment has been confirmed.

Available features may include:

  • Job posting credits
  • Featured listings
  • Employer dashboard tools
  • Applicant management
  • Candidate search (where applicable)
  • Premium recruitment features

6. Candidate Services

Candidates purchasing career-related services such as resume writing, LinkedIn profile optimization, or career consultation will receive updates via their registered email address or through direct communication from the Canvas Connect team.

7. Service Delays

While we aim to deliver all services within the estimated timelines, delays may occur due to:

  • Incomplete customer information
  • Technical issues
  • Payment verification delays
  • Public holidays
  • High service demand
  • Circumstances beyond our reasonable control

If a significant delay occurs, our team will notify you using the contact information provided during registration.

8. Failed Deliveries

If a purchased service cannot be delivered due to a technical issue or operational limitation, Canvas Connect will:

  • Resolve the issue as quickly as possible,
  • Offer an alternative solution where appropriate, or
  • Process a refund in accordance with our Return & Refund Policy, if the service cannot be provided.

9. Service Availability

Certain services may be available only within specific regions, industries, or according to eligibility requirements.

Canvas Connect reserves the right to modify, suspend, or discontinue any service at its discretion.

10. Changes to Delivery Timelines

Estimated delivery times are provided for guidance only and may be updated from time to time.

Any significant changes affecting purchased services will be communicated to the customer whenever reasonably possible.

11. Contact Us

If you have any questions regarding this Service Delivery Policy or require assistance with your purchased service, please contact us.

Canvas Connect

Website: https://canvas-connect.com

Email: info@canvas-connect.com 

Phone: +92 42 35466686

Office Address: Lawerence Road, Lahore, Pakistan