Return & Refund Policy

At Canvas Connect, we strive to provide high-quality recruitment, HR consulting, digital marketing, and career-related services. As our platform primarily offers digital services and subscriptions, our refund policy differs from that of businesses selling physical products.

Please read this policy carefully before purchasing any service

1. General Policy

All purchases made through Canvas Connect are subject to this Return & Refund Policy.

Since our services are delivered digitally or begin immediately after payment, refunds are only granted under the circumstances described below.

2. Services Covered

This policy applies to all paid services available on Canvas Connect, including but not limited to:

  • Job Posting Packages
  • Featured Job Listings
  • Employer Subscription Plans
  • Resume/CV Writing Services
  • LinkedIn Profile Optimization
  • HR Consulting Services
  • Recruitment Services
  • AI Candidate Assessment Services
  • Digital Marketing Services
  • Training and Career Development Services
  • Any other digital services offered through our platform

3. Eligible Refunds

You may be eligible for a refund if:

  • A duplicate payment was made for the same service.
  • You were charged incorrectly due to a technical error.
  • Payment was successfully deducted, but the purchased service was not activated or delivered.
  • Canvas Connect is unable to provide the purchased service due to technical or operational reasons.
  • The transaction is identified as unauthorized and verified after investigation.

Approved refunds will be processed using the original payment method whenever possible.

4. Non-Refundable Services

Refunds will generally not be provided in the following situations:

  • A job posting has already been published.
  • A featured listing has already been activated.
  • An employer subscription has been activated.
  • Resume/CV writing or LinkedIn optimization work has already begun.
  • HR consulting or recruitment services have already been provided.
  • Digital marketing services have already commenced.
  • AI assessments or reports have already been generated.
  • You decide you no longer require the service after it has been delivered.
  • Incorrect information was provided by the customer during the purchase.

5. Job Posting Packages

Job posting packages become active immediately or shortly after payment.

Once a package has been activated or used to publish a job, it is considered consumed and is generally non-refundable.

6. Employer Subscription Plans

Employer subscription fees are generally non-refundable once the subscription has been activated and access to premium features has been granted.

If a payment is made in error or a technical issue prevents activation, please contact our support team for assistance.

7. Service Cancellations

If you wish to cancel a service before work has commenced, please contact us as soon as possible.

Cancellation requests will be reviewed individually, and approval depends on the status of the purchased service.

8. Refund Request Process

To request a refund, please contact our support team and provide:

  • Full Name
  • Registered Email Address
  • Order Number or Transaction ID
  • Payment Date
  • Reason for the refund request
  • Any supporting documents or screenshots (if applicable)

Our team will review your request and respond within 3–5 business days.

9. Refund Processing Time

If your refund request is approved:

  • Refunds are processed through the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • Most refunds are completed within 7–14 business days after approval.

10. Failed or Pending Transactions

If your payment fails or remains pending:

  • No service will be activated until payment confirmation is received.
  • If your account is charged but the order is not processed due to a technical issue, please contact our support team for assistance.

11. Chargebacks

If you initiate a chargeback through your bank or payment provider without first contacting Canvas Connect, we reserve the right to:

  • Suspend your account while the dispute is investigated.
  • Request supporting documentation.
  • Restrict access to purchased services until the matter is resolved.

We encourage customers to contact us first so we can resolve any payment issues promptly.

12. Changes to This Policy

Canvas Connect reserves the right to modify this Return & Refund Policy at any time.

Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.

13. Contact Us

If you have any questions regarding this Return & Refund Policy​ please contact us.

Canvas Connect

Website: https://canvas-connect.com

Email: info@canvas-connect.com 

Phone: +92 42 35466686

Office Address: Lawerence Road, Lahore, Pakistan